Direct Meds System Operations Help Center

Find the right answer.
Get back to work.

Set up your accounts, resolve common technical issues, and reach System Operations when you need a hand.

Start new hire setup Browse all guides
How can we help?Choose a starting point
01I’m new hereGet a role-specific setup checklist→ 02Five9 is acting upWork through common Five9 fixes→ 03I can’t sign in to ZohoReset your Zoho password or authenticator→ 04I still need helpContact System Operations→
Quick access

What do you need to do?

See every guide →
01

New employee setup

Choose the department and get the correct accounts in the right order.

Open setup checklist → 02

Fix a Five9 issue

Resolve password, browser, plugin, softphone, and login problems.

Start troubleshooting → 03

Zoho account access

Find password and MFA reset instructions for Zoho.

View reset guides → 04

Request an account

HR and managers can submit access requests for employees.

Open request form →
Popular resources

Clear, visual instructions for the systems employees use most.

Install Google ChromeBrowser setup→ Set Up GoogleAccount activation→ Google AuthenticatorTwo-factor security→ Set Up Zoho OneBusiness applications→ Set Up Patient PortalPortal and 2FA→ Install Five9Softphone and plugins→
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Everything in one place

Account setup

Google, Zoho, Portal, Qualiphy, MDI, and Five9 activation.

Browse setup guides →

Software updates

Keep Chrome and Five9 current and ready to use.

View update resources →

Troubleshooting

Passwords, MFA, browser data, plugins, and account corrections.

Find a fix →
Still stuck?

Tell us what happened.

Include a screenshot of the error and what you were doing so System Operations can help faster.

Contact System Operations →